Head of Client Onboarding Services China

Location: Beijing

Private Banking Client Onboarding Services team in China supports Front Office with the relationship onboarding process, including Client Due Diligence ('CDD'), Know-Your-Customer (‘KYC’), Source-of-Wealth ('SoW') and documentation formalities requirements, in view of the Financial Crime Compliance program for the Private Banking APAC business. This team will also provide guidance to Front Office, which enables “getting it right first time” for new client account opening submissions, in accordance to the Bank’s policies, standards, and applicable local legal and regulatory requirements.

Client Onboarding Services Manager is a people leadership role and will be required to:

1.Manage a team of Client Onboarding Experts/Analysts that:

a.Provides support to Front Office on matters related to the client onboarding processes, in particularly Client Due Diligence ('CDD'), Know-Your-Customer (‘KYC’), Source-of-Wealth ('SoW') and documentation formalities requirements, in view of establishing highest levels of quality upfront and getting it right first time

b.Performs independent review on customer identification, document formalities of different types of accounts (including individual, corporate and trusts accounts) and ensure all accounts satisfy the required standards before onboarding

c.Performs name searches in Name Screening systems and first level discounting of false positives

d.Performs data capture and validation in the Client Relationship Management as well as relevant back office system(s)

e.Acts as the single point of contact/case manager for Front Office, for new client onboarding requests

2.Work with APAC Regional office to drive the implementation of PB Onshore China operating model and location strategy

3.Engage stakeholders in Front Office, Compliance, Operations and Platform/Technology regularly, to enable effective collaboration in both Run-The-Bank (‘RTB’) and Change-The-Bank (‘CTB’) matters

4.Uphold the highest standards of control, always keeping data integrity in mind while carrying out day-to-day supervisory tasks

5.Stay up-to-date with the latest regulatory, policy and procedural requirements, and take ownership of relevant procedural updates

6.Drive the production and reporting of Key Performance Indicators (KPI) and Key Risk Indicators (KRI) in the relevant forums

7.Escalate higher risk matters or regulatory questions to the Financial Crime Compliance team

8.Provide support for any regulatory & audit related reviews, and training/walkthrough of client onboarding process, as required

9.Deliver continuous process improvements, in view of the changing operating and regulatory environment, and participate in projects in view of Private Bank's strategic objectives and vision

10.Any other tasks assigned by the line manager or department head

You Offer (Candidate Requirements)

1.You possess at least 10 years of relevant experience in KYC/AML/Client Due Diligence (‘CDD’) experience in Private Banking/Wealth Management

2.You should have at least 6 years working experience in people management and have an excellent track record in leading teams

3.You have experience setting up new Operations team(s) and Target Operating Models (TOM) in the Banking industry, and have a good track record in driving/executing change initiatives and projects

4.You come with a reasonable understanding of KYC/AML requirements in Asia, especially local regulations

5.You have acquired relevant academic qualifications: University Graduate with Bachelor of Law, Accounting, Finance, Business or Economics

6.You should possess strong problem solving skills, and have the ability to apply risk-based assessment in handling of complex cases or issues.

7.You are a team player who is committed to service delivery excellence and always has the bank and clients' best interests in mind

8.You demonstrate the capability to build and maintain collaborative relationships at all levels with key internal clients including business, operations and colleagues in Legal and Compliance

9.You have good written, verbal and interpersonal communications skills, in both English and Mandarin

10.You possess the ability to multi-task and work under pressure

11.You are proactive and a self-starter, with a can-do attitude

12.ou are competent in using MS Office applications including but not limited to MS Word, Excel, PowerPoint and Access


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